We are committed to providing a safe, secure, and seamless payment experience for all our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information related to your transactions on our website.
By placing an order with Zehra Fragrance, you agree to the terms outlined in this Payment Policy.
We accept the following payment methods through our secure payment gateway, Razorpay:
Available through supported banking partners.
EMI payment options are available for eligible cards and banks, subject to Razorpay and the issuing bank's approval.
Cash on Delivery is available for eligible products and serviceable PIN codes. COD availability will be shown during checkout.
Currently not available. This feature may be introduced in the future, subject to approval by our payment partners.
Gift Cards and Gift Voucher redemption are currently not supported on our website.
All online payments are securely processed through Razorpay, one of India's leading payment gateway providers.
Your payment information is encrypted using industry-standard security protocols and is never stored on our servers.
Once your payment is successfully processed, you will receive:
If your payment cannot be authorized or verified, we reserve the right to delay or cancel the order until successful payment confirmation is received.
Customers are responsible for providing accurate and complete billing information during checkout.
Incorrect billing details may result in:
Zehra Fragrance reserves the right to refuse or cancel any order where payment verification cannot be completed or fraudulent activity is suspected.
All prices displayed on our website are in Indian Rupees (INR ₹).
For international transactions, your bank or card issuer may apply currency conversion charges, foreign transaction fees, or other applicable charges. These charges are determined by your financial institution and are beyond the control of Zehra Fragrance.
Refunds and cancellations are governed by our Return & Refund Policy.
If a refund is approved, the refunded amount will be credited to the original payment method used at the time of purchase.
Refunds are generally processed within 7 business days after approval. However, the actual credit timeline may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Cash on Delivery (COD) refunds, where applicable, may require customers to provide valid bank account details for processing.
If your payment fails or is declined:
If the amount has been debited but the order was not confirmed, the amount is generally reversed automatically by your bank within the timelines prescribed by your bank or payment provider. If you do not receive the reversal within the expected period, please contact us for assistance.
All applicable GST and other taxes, where required, are included or displayed during checkout in accordance with applicable Indian laws.
For international shipments, customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
To protect our customers and prevent fraudulent transactions, Zehra Fragrance reserves the right to:
We use trusted third-party payment processors and secure encryption technology to safeguard your payment information.
Zehra Fragrance does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.
Customers should never share OTPs, PINs, passwords, or card details with anyone claiming to represent Zehra Fragrance.
If you have any questions regarding payments or require assistance with a transaction, please contact us:
Zehra Fragrance
Customer Support: +91 91141 63141
Email: customercare@zehrafragrances.com
Website: https://zehrafragrances.com
Thank you for choosing Zehra Fragrance. We appreciate your trust and are committed to providing you with a secure, reliable, and hassle-free payment experience.