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Privacy Policy

Last Updated: July 2026

At Zehra Fragrance ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://zehrafragrances.com ("Website") or use our products and services.

By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page along with the revised "Last Updated" date. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect the following information:

Information You Provide

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • City, State, PIN Code, Country
  • Order Details
  • Customer Support Communications
  • Product Reviews or Feedback

Payment Information

Payments are securely processed through trusted third-party payment gateways such as Razorpay.

We do not store your complete credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral URLs
  • Cookie Information
  • Website Usage Analytics

HOW WE USE YOUR INFORMATION

We use your information to:

Process Orders

  • Confirm orders
  • Process payments
  • Deliver products
  • Provide invoices
  • Process cancellations, returns, and refunds

Customer Support

  • Respond to your enquiries
  • Resolve complaints
  • Provide after-sales support

Marketing & Promotions

With your consent or where permitted by law, we may send:

  • Promotional Emails
  • Product Launch Updates
  • Special Offers
  • Discount Coupons
  • Festival Campaigns
  • WhatsApp or SMS Notifications

You may opt out of marketing communications at any time.

Improve Our Website

We use website analytics and customer feedback to improve:

  • Website performance
  • User experience
  • Product offerings
  • Customer service

Fraud Prevention & Security

We may use your information to:

  • Verify transactions
  • Detect fraudulent activity
  • Prevent unauthorized access
  • Protect our customers and business

COOKIES

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep you logged in
  • Improve website performance
  • Measure visitor analytics
  • Deliver relevant advertisements

You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

Payment Partners

Such as Razorpay for secure payment processing.

Logistics & Courier Partners

To deliver your orders.

Technology Service Providers

Hosting providers, website maintenance companies, analytics providers, and communication service providers.

Legal Authorities

Where required by law, court order, government request, or to protect our legal rights.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets.

DATA SECURITY

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information.

Despite our best efforts, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should never share OTPs, passwords, or payment details with anyone.

DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Process your orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw marketing consent
  • Restrict or object to certain processing activities
  • Request a copy of your personal information

To exercise any of these rights, please contact us using the details provided below.

CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.

INTERNATIONAL DATA TRANSFERS

Our primary operations are based in India.

If you access our Website from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.

We take reasonable measures to ensure that any international transfer of personal information complies with applicable data protection laws.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review their respective privacy policies before sharing any personal information.

CONTACT US

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Zehra Fragrance

Customer Support: +91 91141 63141

Email: customercare@zehrafragrances.com

Website: https://zehrafragrances.com

By using https://zehrafragrances.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.