At Zehra Fragrance, customer satisfaction is important to us. Due to the nature of our products, including perfumes, attars, perfume oils, and other personal fragrance products, we maintain strict quality and hygiene standards.
As these products are skin-contact and hygiene-sensitive items, they are generally non-returnable and non-refundable once delivered.
However, in exceptional circumstances, we may consider a return, replacement, or refund after a thorough investigation and verification by our customer support team.
By placing an order on our website, you agree to the terms of this Return & Refund Policy.
Our perfumes, attars, and fragrance products are not eligible for general returns.
A return request will only be considered under special circumstances, including but not limited to:
To be eligible for review:
Submission of a return request does not guarantee approval.
For hygiene and safety reasons, the following items cannot be returned under normal circumstances:
Every return request undergoes an internal investigation.
Our customer support team may request:
Zehra Fragrance reserves the sole and absolute right to approve or reject any return, replacement, exchange, or refund request after completing its investigation.
Our decision shall be final and binding.
To request a return:
Returns sent without prior approval will not be accepted.
Customers may cancel their order only before it has been shipped.
Orders are generally processed within 1 business day.
Once an order has been dispatched, it cannot be cancelled.
If cancellation is requested before shipment, a full refund (for prepaid orders) will be processed to the original payment method.
Refunds are issued only after:
Approved refunds will be processed to the original payment method within 7 business days.
The time taken for the amount to reflect in your account depends on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error, such as:
Exchanges are available only for products that are:
Exchange requests are subject to product availability and successful verification by our support team.
A return request may be rejected if:
If an eligible gift order qualifies for a refund, the refund will be processed to the original payment method used during purchase.
Gift credits or gift certificates are currently not offered.
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Zehra Fragrance
Customer Support: +91 91141 63141
Email: customercare@zehrafragrances.com
Website: https://zehrafragrances.com
Thank you for shopping with Zehra Fragrance.
We appreciate your trust and remain committed to delivering premium-quality fragrances while ensuring fairness and transparency in every return and refund request.